{"id":566,"date":"2007-11-26T16:14:25","date_gmt":"2007-11-26T21:14:25","guid":{"rendered":"http:\/\/peacefulhippo.wordpress.com\/2007\/11\/26\/sprint-customer-service\/"},"modified":"2007-11-26T16:14:25","modified_gmt":"2007-11-26T21:14:25","slug":"sprint-customer-service","status":"publish","type":"post","link":"https:\/\/peacefulhippo.us\/blog\/2007\/11\/26\/sprint-customer-service\/","title":{"rendered":"Sprint Customer Service?"},"content":{"rendered":"<p>I may have just stopped myself from being the victim of a scam.&nbsp; I am not sure.<\/p>\n<p>I received a call on my cell phone.&nbsp; When I answered, I heard enough noise to know I had connected but nobody was there.&nbsp; I redialed the number, and they answered, &#8220;Can I help you?&#8221;&nbsp; I said that they had just called me.&nbsp; They identified themselves as Sprint and asked me if I had a Sprint\/Nextel phone.&nbsp; Well, I do&#8230;&nbsp; they asked for my name, and then for the last 4 numbers of my SSN.&nbsp; I gave them my name, and then stopped myself before giving out my SSN info.&nbsp; There was no identification on my phone other than the phone number, so how did I know they were Sprint?<\/p>\n<p>I asked what the call was about, and she said it was just a courtesy call, making sure I was getting good service.&nbsp; If that was the case, why did they need my SSN (even the last 4 numbers)?&nbsp; I then asked why, if they were being courteous, they were calling me knowing that I was paying for minutes.&nbsp; Her response was, well, we&#8217;re Sprint, when we call you you don&#8217;t get charged.&nbsp; I said, well, you are not identified on my phone as being Sprint, and I had to call you back due to not connecting when you called me.<\/p>\n<p>Sometime around then I got angry and hung up.&nbsp; She was not willing to give ME any identification.&nbsp; So I called my *2 (Sprint Customer Service).&nbsp; The representative there was nice and asked what the number was&#8230; I stated I did not write it down (and could not check the number while I was on the same phone).&nbsp; He stated that most of Sprint&#8217;s numbers were 800 or 866, and I should check the number and call back.<\/p>\n<p>I did so.&nbsp; It took a bit of time to get the new customer support person to understand why I was calling, but she put me on hold and checked the number.&nbsp; After about 4 minutes on hold, she stated that she could not find that number in the Sprint directory.&nbsp; So I asked her to report the situation, hopefully to prevent others from being scammed who were not as suspicious as I am.<\/p>\n<p>I&#8217;m putting this out there to let everyone know not to give out information until you totally trust the party you are speaking with&#8230; and I know that in some cases you will be wrong anyhow, but it just pays to be suspicious.&nbsp; In this case, there were no giveaways or hype (yet, but maybe I didn&#8217;t let her get around to it), and there was just BARELY enough to get me suspicious.&nbsp; Maybe it WAS from Sprint, but just maybe scammers are getting smarter.<\/p>\n<p>Hugs,<br \/>Me<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I may have just stopped myself from being the victim of a scam.&nbsp; I am not sure. I received a call on my cell phone.&nbsp; When I answered, I heard enough noise to know I had connected but nobody was there.&nbsp; I redialed the number, and they answered, &#8220;Can I help you?&#8221;&nbsp; I said that [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-566","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/peacefulhippo.us\/blog\/wp-json\/wp\/v2\/posts\/566","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peacefulhippo.us\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/peacefulhippo.us\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/peacefulhippo.us\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/peacefulhippo.us\/blog\/wp-json\/wp\/v2\/comments?post=566"}],"version-history":[{"count":0,"href":"https:\/\/peacefulhippo.us\/blog\/wp-json\/wp\/v2\/posts\/566\/revisions"}],"wp:attachment":[{"href":"https:\/\/peacefulhippo.us\/blog\/wp-json\/wp\/v2\/media?parent=566"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/peacefulhippo.us\/blog\/wp-json\/wp\/v2\/categories?post=566"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/peacefulhippo.us\/blog\/wp-json\/wp\/v2\/tags?post=566"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}